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Testimonials Energy Helpline - To improve the conversion of leads for energy saving services.
- To improve the cross referring for telecoms services.
(Please click here to see our Business Development Programmes overview)
- "The play back of tape recordings – evaluating how we carry out phone calls, working on the 'mood' of voice was very useful."
- "Fact find through in-depth questions by using open questions and probing questions to control the conversation."
- "I found learning how to be confident and assumptive on the phone together with being shown the importance of focusing on the customer very useful."
- "I have no doubt this will increase my potential sales figures."
- "Flow chart – breaking down the sales process and discussing tips and ways to improve."
- "The whole day was informative and very useful especially discussions and games."
- "Being assured and confident to ask for the sale."