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Testimonials Europcar Europcar Modular Management Development Programme
Initial Project Brief:
- To enhance the business performance of Managers of Europcar in the UK working in Rental Stations, Support Services and Reservations and with all levels of experience, seniority and aptitude.
- To provide tailor made training for the business and have an impact on achieving the company’s objectives and improving the bottom line.
To design training that would:
- Gain the involvement and support of the Executive (Board of Directors and Regional Managers).
- Be relevant to the methods, procedures, environment and culture of Europcar.
- Involve, inform and motivate Managers in support of the Business Priorities.
- Have a measurable impact in the long and short term on the activity of Managers and Staff in pursuit of bottom line targets of the company.
- Address the needs and learning styles of a wide range of Managers and maximise their learning and behaviour change.
The learning objectives:
To meet the needs identified we designed a six Module Programme with the following Objectives for Managers:
Leadership
- To understand strategic objectives and their role in taking the business forward.
- To be focused on personal improvement to ensure better business performance.
- To increase focus and efficiency in dealing with Business Priorities.
Coaching and Feedback
- To improve skills at dealing with poor performance and encourage excellent performance.
- To demonstrate effective feedback and coaching skills
Problem Solving
- To use a problem solving structure to generate solutions to challenges in the workplace.
- To demonstrate creative problem solving skills which impact positively on business performance.
Customer Focus
- To understand the barriers to excellent customer service and increase skills in resolving customer service problems.
Financial Management
- To increase an understanding of the financial process in order to increase activity
in reducing costs and increasing revenue.
Motivation
- To increase and maintain motivation, commitment and responsibility of self and
staff.
Director’s Feedback
“Ultima’s understanding of our business, the trust they had built with our people and the value for money they offered led us to choose them for this project.”
“The Programme has allowed us to improve the skills of our Managers and increase their confidence.”
“I see tangible evidence of the Managers applying the learning on a day-to-day basis and our improved business results speak for themselves. “
“The Programme has also provided a vital forum for us to communicate our business objectives and changing priorities to our Managers regularly and enabling an immediate impact for the business.”
Marie Barry - Managing Director, Europcar
“The results say everything. Staff commitment is at an all time high.”
U.K. Fleet Director
“I haven’t known a Managers’ course have such a positive impact. Staff return motivated and focussed and eager to put their new skills into practice. A great team builder too!”
Regional Manager (region 2)
“Europcar set out to develop the core of management in the UK. This has been done to a high level. Ultima have done a superb job.”
U.K. Fleet Director
“The investment in both time and money our organisation has made in this Training Programme has proved to our people that we are committed to training and development. The difference in staff morale, motivation and interaction between departments is there for all to see.”
Regional Manager
“I think it’s made a huge difference to the profitability of Europcar simply because it has allowed Managers to see what difference they can make and to give them more confidence to carry out their wishes. I have most valued the fact that the Staff now feel more involved and far more in a position to influence the destiny of the Company.”
Director of Operations
Feedback summary from Europcar Management Development Programme
Delegates Feedback:
“It doesn’t matter how long you’ve been a Manager, this Programme definitely has made me refocus, look at my management style and think more.”
“It was good to use a training company that has an excellent understanding of what we actually do.”
“The training was invaluable as it opened up areas of awareness for me. It also gave us an opportunity to put everything into practice.”