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Heath Lambert Insurance Group Intensive one day Appraisal Skills Course Heath Lambert Insurance Group Intensive one day Appraisal Skills course
Course Objectives:
By the end of the course delegates will:
- Have a full understanding of what they need to do at each stage of the performance management process.
- Have learned techniques in delivering feedback, and in particular delivering difficult messages, to ensure that the performance review is a useful and rewarding experience for the appraisee and the manager.
- Have practised the skills that will help put the appraisee at ease and ensure that the review is a comfortable, two way discussion.
- Have a full understanding of how the review can identify performance gaps and what processes are in place to help address those gaps.
Course Content:
The Performance Management Process:
Step One - Preparation
Preparing to deliver feedback
Feedback model
Step Two - Discussion
Step Three - Writing up the discussion
Step Four - On going reviews
Course Feedback
When asked what the delegates found particularly useful they provided the following response:
- Case studies.
- Explanation of performance standards with supporting examples.
- Discussions amongst other members to pick up on things that I hadn’t particularly thought about.
When asked to describe the first steps they will take to put what they have learned to use in their work:
- Prepare performance reviews more fully beforehand.
- Make appointments well in advance with appraisees and give them a copy of form to complete.
- Consider and analyse the key performance areas of reporting staff.