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Testimonials St James Place Partnership St James Place Partnership Modular Managing Performance Programme
Initial brief:
In 2005 Ultima were commissioned by the Area Sales Director of St James Place Partnership to design and deliver a programme to provide Sales Managers with the skills and motivation to coach their sales teams to raise performance and productivity.
Programme Overview:
Each of the 3 modules was delivered over one day 4 - 6 weeks apart allowing time for delegates to assimilate the information, apply their skills and report back on their progress.
Module One Managing performance through Co-operation and Collaboration
Objectives:
Objectives:
- To understand key steps to improving performance and addressing obstacles to development
- To develop the 7 C’s of Collaborative Effort crucial for effective performance management
- To enhance ability to generate co-operation and collaboration through increased trust levels
Module Two Managing performance through Consistency and Consideration
Objectives:
Objectives:
- To improve empathy levels for improved co-operation and collaboration
- To maximise consistency through developing and practicing assertion, positive stroking and effective feedback
- To explore the role of discipline and authority in increasing performance
- To understand the role of coaching for increased self awareness and responsibility
Module Three Managing performance through Coaching for Increased Awareness and Responsibility
Objectives:
Objectives:
Delegates key learning points:
- Be brave and challenge
- Have courage in conviction
- Empathise- step into their shoes
- Always be consistent
- Prepare thoroughly
- Understand the other person’s motivation
- Clarity is essential in all areas
- Digging deeper to discover motivations and goals
- Listen more intently specifically to what is not being said
Individual delegate feedback on their experience:
“Many thanks for putting on such an enjoyable and enlightening development program. I learnt a lot and have been able to put some techniques into practice. I thought your style and content was absolutely spot on and really 'made' the events”.